The Terms and Conditions were last updated on September 9, 2024
1. Introduction
These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.
The website www.splendourofheart.com (hereinafter referred to as the “Website”) is owned by the business IN FLOW, a business for creative services, visual communication, and a travel agency, owned by Ingrid Blažina (hereinafter referred to as “In Flow,” “we,” “our”), which provides the use of the services and content of the website www.splendourofheart.com, regulated by these Terms of Use (hereinafter referred to as “Terms”). We also conduct workshops, offer consultations, mentoring, treatments (hereinafter referred to as “Services”) for our users (hereinafter referred to as “Customer,” “user,” “you,” “your”).
By using the Website and/or booking Services, you agree to these terms and conditions (Terms), together with our privacy and cookie policy (Privacy and Cookie Policy). These Terms and the Privacy and Cookie Policy affect your legal rights and obligations, so please read them carefully. If you do not agree with these Terms and/or the Privacy Policy, do not use our Website and/or book our Services.
In Flow reserves the right to update these Terms at any time without prior notice and will not be responsible for any possible consequences arising from such changes. We may do so for technical or legal reasons or because our business needs have changed. In Flow reserves the right to discontinue or change (Services) content and all services and subpages that are part of the Website, without prior notice, and will not be responsible for any possible consequences arising from such changes. These changes come into effect upon publication on this Website. In Flow reserves the right to modify, limit, or terminate the provision of website services at any time without prior notice, including partially or fully restricting access to the Website and providing certain Services in case of violation of these Terms. You are responsible for regularly reviewing these Terms to stay informed of any changes. Please read these Terms carefully before using and/or booking our Services. You agree that if you do not accept any modifications to our Terms, you will immediately stop accessing and/or using our Website and/or Services.
2. Binding
By registering with, accessing, or otherwise using this website or our services, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.
3. Electronic communication
By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.
4. Intellectual property
We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.
4.1 All the rights are reserved
Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).
5. Newsletter
Notwithstanding the foregoing, you may forward our newsletter in the electronic form to others who may be interested in visiting our website.
6. Third-party property
Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.
We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
7. Responsible use
By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.
Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.
8. Prices and Payments
Payments are made in the currency of the European Union (Euro). All commission fees charged by the institutions where the payment is processed are borne exclusively by the customer. The claim will be considered settled only after the funds have been transferred to In Flow’s account. All product prices on the website www.splendourofheart.com are expressed without VAT, as In Flow is not in the VAT system according to Article 90 of the VAT Act.
Prices may change without prior notice.
The price of services can be paid in one of the following ways:
Payment via online banking
Services for which an order has been placed can be paid via online banking with any bank that offers this payment method. After scheduling the appointment and confirming the order, In Flow will send all necessary payment details via email. Once the payment is received, we will send you all the necessary information related to the reservation of the ordered service to your email address.
Payment via PayPal service
When placing an order, it is necessary to enter PayPal account details, while the card number and payer information will remain classified with the service provider. In the case of payment via PayPal, we will not store or collect details about your payment account. This information is provided directly to third-party payment processors, whose use of your personal data is regulated by their Privacy Policy. You can review PayPal’s Privacy Policy at https://www.paypal.com/webapps/mpp/ua/privacy-full.
All payments must be made 48 hours before consultation.
9. Booking
9.1 Online Booking Scheduler You may schedule your consultation directly by clicking the “Book Now” button on our website. This will redirect you to our third-party booking service, Setmore. From there, you can select from available days and hours that best suit your schedule and make payment via PayPal. Once your booking is confirmed, you will receive a confirmation email. A reminder email will be sent approximately 24 hours before your scheduled consultation.
In the event that you cannot find an available time slot that works for you, please reach out via email at appointment@splendourofheart.com, and we will do our best to accommodate your preferred time.
9.2 Booking via Email If you would rather schedule your consultation via email and prefer to pay through a bank transfer instead of PayPal, please email us at appointment@splendourofheart.com. In your message, kindly include the days and times that work best for you. Once a time is agreed upon, we will send you a confirmation email with the consultation details.
9.3 Booking via Phone You also have the option to schedule a consultation by phone and pay through bank transfer. To arrange this, please contact us at +385 951985264 via Viber or WhatsApp. In your message, include your email address along with your preferred days and times. We will send you a confirmation email once your consultation is scheduled.
9.4 Payment and Confirmation For both online and offline bookings, payment must be made at the time of scheduling. No consultation is considered confirmed until payment is received. Payment via PayPal will be processed automatically through the Setmore platform, while bank transfers will require further instructions provided via email. All payments must be completed before the consultation begins.
9.5 Cancellations and Rescheduling If you need to cancel or reschedule your consultation, please notify us at least 48 hours in advance. Failure to provide adequate notice may result in the forfeiture of your payment. Any rescheduled appointments will be subject to availability.
By scheduling a consultation, you agree to these terms and conditions.
10. Refund and Return policy
10.1. Right to Cancel
You are entitled to cancel this agreement within 14 days without the need to provide a reason. The cancellation period begins on the day the contract is finalized.
To exercise your right to cancel, you must send a clear statement of your decision via mail, email, or fax. While the attached withdrawal form can be used, it is not required. Upon receiving your cancellation, we will promptly acknowledge receipt via a durable medium (such as email).
10.2 Consequences of Cancellation
If you cancel the contract, we will return all payments, including any standard delivery fees (excluding extra costs for non-standard delivery methods). Refunds will be processed using the same payment method used for the original transaction unless agreed otherwise, and you will not incur any additional fees. The refund will be processed within 14 days of receiving your cancellation notice.
If you requested that services begin during the cancellation period, you will be charged proportionally for the services provided up until the time you notify us of your decision to cancel. Certain services may not be eligible for cancellation due to legal exemptions, which we will inform you about if applicable.
10.3 Expiry of Cancellation Rights
Your right to cancel expires once the agreed-upon services (such as animal communication sessions) are fully completed, provided you explicitly requested the start of the service and confirmed that the right to cancel would be lost upon full delivery.
11. Idea submission
Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
12. Termination of use
We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
13. Warranties and Liability Disclaimer
Our website, services, and content are provided “as is” for informational and educational purposes only. We do not offer any warranties, either expressed or implied, regarding the accuracy, reliability, or availability of the website, services, or content. You agree that Splendour of Heart, including In Flow, owned by Ingrid Blazina, is not responsible for any direct, indirect, incidental, or consequential damages that may arise from the use of our website, services, or content. This includes, but is not limited to, accidents, injuries, financial loss, or business interruptions, regardless of cause, whether by negligence, breach of contract, or otherwise.
13.1. Medical and Veterinary Disclaimer:
The information shared through our website, consultations, or content does not substitute for professional veterinary, medical, or mental health advice. It is not intended to diagnose, treat, or cure any health condition in humans or animals. Always consult your veterinarian, physician, or licensed healthcare provider before making any decisions related to the health or treatment of yourself or your pet. Do not alter or discontinue prescribed treatments without professional guidance.
13.2 Animal Communication Disclaimer:
Animal communication relies on subjective interpretations and may not always provide complete or clear information. While we make every effort to accurately convey insights from your animal, misunderstandings can occur. You accept that outcomes may vary, and there are no guarantees regarding the effectiveness or results of the communication. You remain fully responsible for seeking professional veterinary or behavioral care as needed.
13.3 Limitation of Warranties:
We expressly disclaim all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services, website, or content will meet your expectations or that they will be uninterrupted, error-free, or completely accurate. By using our services, you accept the risks and uncertainties inherent in the process, and you agree that we are not responsible for any dissatisfaction or failure to achieve specific outcomes.
13.4 Liability for Decisions and Actions:
You assume full responsibility for any decisions made based on the insights and information provided through our services. This includes any actions you take regarding your animal’s care, health, or behavior. Splendour of Heart and its affiliates are not liable for any consequences, positive or negative, that result from your reliance on our services.
13.4 No Financial, Legal, or Business Advice:
Our services are not intended to provide legal, financial, or business advice. You should consult with qualified professionals in those fields for specific guidance. Splendour of Heart is not responsible for any financial or legal decisions made as a result of information provided through the website or services.
13.5 Content and Accuracy Disclaimer:
We strive to provide accurate and up-to-date information but do not guarantee the accuracy, completeness, or reliability of any content shared through the website, services, or newsletter. Errors or omissions may occur, and we make no commitment to correct them promptly. Users are responsible for independently verifying the information before relying on it for any purpose.
By engaging with Splendour of Heart, you acknowledge that you have read and understood these disclaimers, and you agree to the terms and conditions herein.
12. Privacy
To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.
We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.
13. Accessibility
We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask you to give us a notice including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques we will promptly resolve it.
14. Export restrictions / Legal compliance
Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of Croatia.
15. Assignment
You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.
16. Breaches of these Terms and conditions
Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.
17. Force majeure
Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.
18. Indemnification
You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.
19. Waiver
Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.
20. Language
These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.
21. Entire agreement
These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and In flow, vl. Ingrid Blazina in relation to your use of this website.
22. Updating of these Terms and conditions
We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.
23. Choice of Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of Croatia. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of Croatia. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.
24. Contact information
This website is owned and operated by In flow, vl. Ingrid Blazina.
You may contact us regarding these Terms and Conditions by writing or emailing us at the following address: hello@splendourofheart.com
Brovinje 51
52222 Koromačno
25. Download
You can also download our Terms and Conditions as a PDF.