The Terms and Conditions were last updated on September 9, 2024
1. Introduction
These Terms and Conditions (“Terms”) represent an agreement between you and IN FLOW, owned by Ingrid Blažina (“In Flow,” “we,” “us,” “our”). By using our website, www.splendourofheart.com, or any future Websites we may create (“Website”, collectively, the “Websites, ), and the services offered through the Websites (the “Services”), you agree to these Terms and our Privacy and Cookie Policy.
If any additional contracts apply to specific Services, those contracts will prevail in case of conflict with these Terms.
In Flow provides various Services, including workshops, consultations, mentoring, to users (“you”, “your”). By using our Websites or Services, you accept these Terms. If you disagree with any part of these Terms or the Privacy and Cookie Policy, please discontinue use of our Websites and Services.
1.1 Modifications and Updates
We reserve the right to update or change these Terms at any time without prior notice. Any changes will become effective upon posting on our Websites. In Flow may also modify, limit, or discontinue access to the Websites or Services without notice, especially if there is a breach of these Terms. It is your responsibility to review these Terms periodically. Continued use of the Websites and Services after changes are posted will constitute your acceptance of the updated Terms. If you do not agree to the updated Terms, you must cease using the Websites and Services immediately. The date at the beginning of these Terms indicates the latest revision.
2. Binding
By registering, accessing, or using this website or our Services, you agree to be bound by these Terms. Your use of our Websites implies that you have read, understood, and accepted these Terms. In certain cases, we may also require you to provide explicit consent.
3. Electronic communication
By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.
4. Ownership and Intellectual Property
In Flow retains all rights to the websites and Services, including all graphics, photographs, images, artwork, text, fonts, software, technology, and other intellectual property associated with them. This encompasses all design, layout, functions, appearance, content, and any intellectual property rights therein. The Services contain proprietary material protected by copyright and other laws, with all rights reserved by In Flow and its licensors.
You may not use the Services except as expressly permitted under these Terms. This prohibition includes, but is not limited to, using, copying, reproducing, performing, displaying, distributing, embedding, altering, reverse engineering, decompiling, transferring, downloading, transmitting, monetizing, selling, marketing, or commercializing any content from the Services without prior written permission from In Flow, except as required by mandatory law (e.g., the right to quote).
5. Newsletter
Notwithstanding the foregoing, you may forward our newsletter in the electronic form to others who may be interested in visiting our Websites.
6. Third-party property
Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or Services offered by other websites shall be subject to the applicable Terms of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.
We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
7. Responsible use
By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or Services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.
Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.
8. Prices and Payments
Payments are made in the currency of the European Union (Euro). All commission fees charged by the institutions where the payment is processed are borne exclusively by the customer. The claim will be considered settled only after the funds have been transferred to In Flow’s account. All product prices on the website www.splendourofheart.com are expressed without VAT, as In Flow is not in the VAT system according to Article 90 of the VAT Act.
Prices may change without prior notice.
The price of Services can be paid in one of the following ways:
Payment via online banking
Services for which an order has been placed can be paid via online banking with any bank that offers this payment method. After scheduling the appointment and confirming the order, In Flow will send all necessary payment details via email. Once the payment is received, we will send you all the necessary information related to the reservation of the ordered service to your email address.
Payment via PayPal service
When placing an order, it is necessary to enter PayPal account details, while the card number and payer information will remain classified with the service provider. In the case of payment via PayPal, we will not store or collect details about your payment account. This information is provided directly to third-party payment processors, whose use of your personal data is regulated by their Privacy Policy. You can review PayPal’s Privacy Policy at https://www.paypal.com/webapps/mpp/ua/privacy-full.
All payments must be made 48 hours before consultation.
9. Booking
9.1 Online Booking Scheduler You may schedule your consultation directly by clicking the “Book Now” button on our website. This will redirect you to our third-party booking service, Setmore. After selecting the date and time that suits you, you will receive a confirmation email along with payment details. If you prefer to pay via bank transfer, the payment instructions will be included in the confirmation email.
If you would like to pay via PayPal, please send an email request, and we will provide you with a payment link. Please note that all payments must be completed 48 hours before the consultation.
A reminder email will be sent approximately 24 hours before your consultation.
If you cannot find a time that works for you, feel free to contact me via email, and we will arrange a suitable appointment. The online booking service is powered by Setmore.
9.2 Booking via Email To book your consultation via email, contact me at appointment@splendourofheart.com with your preferred dates and times. Once your consultation is booked, we will send you a confirmation email that includes bank transfer payment instructions.
If you prefer to pay via PayPal, simply reply to the email requesting a PayPal payment link. Payment must be made 48 hours before your scheduled consultation.
9.3 Booking via Phone To book your consultation by phone, please contact me at +385 951985264 via Viber or WhatsApp with your preferred dates and times, along with your email address. Once your consultation is confirmed, we will send you a confirmation email with bank transfer payment details.
If you wish to pay via PayPal, reply to the confirmation email requesting a PayPal payment link. Please ensure that payment is made 48 hours before your consultation.
9.4 Payment and Confirmation For both online and offline bookings, payment must be made at least 48 hours before the scheduled consultation. Your consultation will not be considered confirmed until payment is received.
For PayPal payments, please send an email to request a payment link, which will be provided separately. Bank transfer instructions will be included in your confirmation email after booking. All payments must be completed 48 hours before the consultation to finalize your appointment.
9.5 Cancellations and Rescheduling If you need to cancel or reschedule your consultation, please notify us at least 48 hours in advance. Failure to provide adequate notice may result in the forfeiture of your payment. Any rescheduled appointments will be subject to availability.
By scheduling a consultation, you agree to these Terms.
10. Refund and Return policy
10.1. Right to Cancel
You have the right to cancel this agreement within 14 days from the date the booking is made, without providing a reason. However, if the booking is made within 14 days of the scheduled service (e.g., 10 or 5 days before the appointment), your right to cancel will expire 48 hours prior to the scheduled appointment time. After this 48-hour window, cancellations will not be accepted, and no refund will be issued.
To exercise your right to cancel, you must send a clear statement of your decision via mail or email. Upon receiving your cancellation request, we will promptly acknowledge receipt via a durable medium (such as email).
10.2 Consequences of Cancellation
If you cancel the contract within the applicable 14-day period or at least 48 hours before the scheduled appointment, we will refund all payments. Refunds will be processed using the same payment method used for the original transaction unless otherwise agreed, and no additional fees will apply. The refund will be processed within 14 days of receiving your cancellation notice.
If services were requested to begin during the cancellation period, you will be charged proportionally for any Services provided up until the time of your cancellation. Certain Services may not be eligible for cancellation due to legal exemptions, which we will inform you about if applicable.
10.3 Expiry of Cancellation Rights
Your right to cancel expires 48 hours before the scheduled appointment. If the booking is made within 14 days of the appointment and less than 48 hours remain before the scheduled time, you will not have the right to cancel or receive a refund. Additionally, once the agreed-upon Services are fully completed, your right to cancel is lost, provided you explicitly requested the service to begin and acknowledged that cancellation rights would be waived upon full delivery.
11. Idea submission
Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
12. Termination of use
We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
13. Warranties and Liability Disclaimer
By using the Services and Website provided by In Flow, owned by Ingrid Blažina, including www.splendourofheart.com and any future sites (collectively, the “Sites”), you agree to the following terms and disclaimers:
13.1 Responsibility and Risk
You assume all responsibility and risk for your use of the Services. The Services, including any products, are provided “as is” without warranties, express or implied, including those of title, non-infringement, or merchantability. We do not warrant that the Services will meet your expectations, be uninterrupted, error-free, or completely accurate.
13.2 Limitation of Liability
In no event shall In Flow, its affiliates, or Ingrid Blažina be liable for any indirect, punitive, incidental, special, or consequential damages arising from your use, delay in use, or inability to use the Services. Our liability for direct damages is limited to the amount of fees you have paid for the product or service giving rise to such liability. Some jurisdictions do not allow these limitations, so they may not apply to you. If the exclusion of liability or warranty is deemed unenforceable, our maximum liability shall not exceed the lesser of (i) a refund of the amount paid for the product at issue, or (ii) 90€.
13.3 Accuracy of Information
While we make efforts to include accurate information, errors or omissions may occur. If notified, we will make reasonable efforts to correct them, but we do not guarantee the accuracy, completeness, or reliability of any information provided.
13.4 No Professional Advice
The Services, including any products and content, are for educational purposes only and do not constitute medical, psychological, financial, legal, or business advice. You should consult a licensed professional if you seek such advice. Past performance is not a guarantee of future results, and we do not guarantee any specific outcomes from using our Services.
13.5 Medical and Veterinary Disclaimer
The information shared through our website, consultations, or content does not substitute for professional veterinary, medical, or mental health advice. It is not intended to diagnose, treat, or cure any health condition in humans or animals. Always consult your veterinarian, physician, or licensed healthcare provider before making any decisions related to the health or treatment of yourself or your pet. Do not alter or discontinue prescribed treatments without professional guidance.
13.6 Animal Communication Disclaimer
Animal communication relies on subjective interpretations and may not always provide complete or clear information. While we make every effort to accurately convey insights from your animal, misunderstandings can occur. You accept that outcomes may vary, and there are no guarantees regarding the effectiveness or results of the communication. You remain fully responsible for seeking professional veterinary or behavioral care as needed.
13.3 Limitation of Warranties. No Guarantees of Results.
We expressly disclaim all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services, website, or content will meet your expectations or that they will be uninterrupted, error-free, or completely accurate. We do not guarantee that you will achieve any specific results. By using our Services, you accept the risks and uncertainties inherent in the process, and you agree that we are not responsible for any dissatisfaction or failure to achieve specific outcomes.
13.4 Liability for Decisions and Actions:
You assume full responsibility for any decisions made based on the insights and information provided through our Services. This includes any actions you take regarding your animal’s care, health, or behavior. Splendour of Heart and its affiliates are not liable for any consequences, positive or negative, that result from your reliance on our Services.
13.4 No Financial, Legal, or Business Advice:
Our Services are not intended to provide legal, financial, or business advice. You should consult with qualified professionals in those fields for specific guidance. In Flow, nor Ingrid Blazina is not responsible for any financial or legal decisions made as a result of information provided through the website or Services.
13.5 Content and Accuracy Disclaimer:
We strive to provide accurate and up-to-date information but do not guarantee the accuracy, completeness, or reliability of any content shared through the website, services, or newsletter. Errors or omissions may occur, and we make no commitment to correct them promptly. Users are responsible for independently verifying the information before relying on it for any purpose.
By accessing our Websites or using our Services, you explicitly acknowledge that you have read, understood, and agree to be bound by these disclaimers and Terms.
12. Privacy
To access or use our website and/or services, you may need to provide certain information during the registration process. You agree to ensure that all information you provide is accurate, correct, and current at all times.
We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.
13. Accessibility
We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask you to give us a notice including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques we will promptly resolve it.
14. Export restrictions / Legal compliance
Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of Croatia.
15. Assignment
You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.
16. Breaches of these Terms
Without prejudice to our other rights under these Terms, if you breach these Terms in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.
17. Force majeure
Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.
18. Indemnification
You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.
19. Waiver
Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.
20. Language
These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.
21. Entire agreement
These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and In flow, vl. Ingrid Blazina in relation to your use of this website.
22. Choice of Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of Croatia. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of Croatia. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.
23. Contact information
This website is owned and operated by In flow, vl. Ingrid Blazina.
You may contact us regarding these Terms and Conditions by writing or emailing us at the following address: hello@splendourofheart.com
Brovinje 51
52222 Koromačno